We're Here to Help
Our guest services staff is here to assist you with general inquiries about Navy Pier and nearby attractions.
- The guest services desk is located at the front of Navy Pier between Giordano’s and Chef Art Smith’s Reunion. Additional guest services kiosks are located near Jimmy Buffet’s Margaritaville/West Garage Parking Door 1 and near West Garage Parking Door 5.
- Guest Service staff can be identified by an aqua blue shirt and blue jeans.
- You may speak with a Guest Services staff member during operating hours by calling 1-312-595-PIER (7437).
The Guest Services Desk is staffed from:
Sun – Thurs: 11am – 9pm
Fri & Sat: 11am – 10pm