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Guest Services & Accessibility

Our guest services staff is here to assist you with general inquiries about Navy Pier and nearby attractions. The guest services desk is located at the front of Navy Pier between Giordano’s and Bubba Gump Shrimp Co. Additional guest services kiosks are located near Jimmy Buffet’s Margaritaville/West Garage Parking Door 1 and near West Garage Parking Door 5. Guest Service staff can be identified by an aqua blue shirt and blue jeans. You may speak with a Guest Services staff members during operating hours by calling 1-312-595-PIER (7437). Our hotline number is accessible during operating hours at 1-312-595-5155.

The Guest Services Desk is staffed from:
Sun – Thurs: 10am – 10pm
Fri & Sat: 10am – 12pm


Sensory Friendly App

The Sensory Friendly Navy Pier app helps families, especially young children and kids with disabilities, prepare for a day at Navy Pier. You’ll be able to learn more about Navy Pier, create your own schedule for the day, play the Navy Pier matching game and check out features like insider tips and our sensory-friendly map. Download it from the Apple App Store or Google Play.

ADA Accessible locations

Please download the map below to preview all ADA accessible locations on the Pier.

Download the map (coming soon!)

Where can I rent a wheelchair?

There is no fee to rent a wheelchair. You may obtain a wheelchair on a first come, first serve basis by visiting the Guest Experience front desk at the main west entrance of the Fifth Third Bank Family Pavilion. 

Overhead Music System


Request a song on your smart phone and hear it played during your visit at Navy Pier!

Just follow these simple steps:
1. Download the ROCKBOT app and select Navy Pier to see the music playing.
2. Request a song from Navy Pier’s soundtrack.
3. Vote on the playlist to determine what order the songs are played

For more information on ROCKBOT, click here.

Guest Services FAQS

Where are the closest restrooms?

The closest restrooms to the main entrance of Navy Pier are located in the Family Pavilion. The women’s and men’s restrooms are located next to the escalator. Additional restrooms are located by Jimmy Buffet’s Margaritaville Bar & Grill in the New Food Experience, in Pier Park, by Riva Restaurant, by Billy Goat, by Entrance 2, and by the Aon Grand Ballroom. During events, restrooms are open in Festival Hall.

Where can I get a cab?

Throughout the day, cabs are typically parked along North Streeter Drive (just south of Navy Pier’s building). You can also request a cab and both entrance 1 and 2.

Where can I purchase Centennial wheel tickets?

Centennial Wheel tickets can be purchased here.

What types of restaurants are located on Navy Pier?

Navy Pier offers a variety of sit-down restaurants and a food court to satisfy any palate. View a listing of all restaurants at Navy Pier.

Where are designated sanitary locations on the Pier?

Navy Pier offers 20 designated hand sanitizer locations on the Pier. Download the map.

What’s there to do nearby Navy Pier?

Navy Pier is in the vibrant Streeterville neighborhood of Chicago, chock full of restaurants, hotels, bars, lounges, and nightlife. For more information on popular destinations in the area, visit the Choose Chicago Streeterville page.

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