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Guest Services & Accessibility

Guest Services

Our guest services staff is here to assist you with general inquiries about Navy Pier and nearby attractions.

The guest services desk is located at the front of Navy Pier between Giordano’s and Bubba Gump Shrimp Co.

Additional guest services kiosks are located near Jimmy Buffet’s Margaritaville/West Garage Parking Door 1 and near West Garage Parking Door 5.

Guest Service staff can be identified by an aqua blue shirt and blue jeans.

You may speak with a Guest Services staff members during operating hours by calling 1-312-595-PIER (7437). Our hotline number is accessible during operating hours at 1-312-595-5155.

The Guest Services Desk is staffed from:
Sun – Thurs: 10am – 10pm
Fri & Sat: 10am – 12pm


Overhead Music System

Guest Services FAQs

About Navy Pier

Navy Pier is the People’s Pier, Chicago’s lakefront treasure, welcoming all and offering dynamic and eclectic experiences through partnerships and programs that inspire discovery and wonder.

Since its reopening in 1995, more than 180 million guests have come to enjoy the Pier's 50 acres of unparalleled attractions and experiences. In 2022, Navy Pier continues to evolve into an accessible, year-round centerpiece for Chicago’s diverse arts and cultural treasures.

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Navy Pier

1-800 595-PIER (7437)

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