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COVID-19 Operations Updates

Our Pier Pledge

As the People’s Pier, Navy Pier has and always will prioritize the health, safety and well-being of its staff, partners and guests. We will continue to do everything in our power to make each individual feel safe and comfortable while visiting the Pier.

Employees have been provided with guidance on individual health and safety measures and receive ongoing training as new information becomes available from the Centers for Disease Control and Prevention (CDC) and health leaders at the state and local level.

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Guests must bring and wear a face mask at all times while visiting Navy Pier and try to maintain six feet of distance between individuals who are not from the same party. Guests should also wash hands regularly and/or utilize the 90+ hand sanitizer dispensers available throughout the Pier. Those who are sick, have COVID-19 symptoms or diagnosis, or have been exposed to someone with symptoms or diagnosis should stay home or seek medical attention.

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Social Distancing Ambassadors will be circulating the Pier to cordially remind guests to practice physical distancing. Signs marking appropriate amount of space are placed throughout the Pier for guidance. Capacity at Navy Pier’s public programs, events and spaces at a given time will be limited to a number that is proportional and conducive to physical distancing for that space. Gathering of large groups of 10 or more are strictly prohibited. Guests in violation of this practice will be subject to removal from the premises.

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Navy Pier is utilizing electrostatic anti-microbial spray treatments on all rides and sanitizing high-touch surfaces, common areas and Pier-wide attractions after each use with a disinfectant that is of the same quality found in healthcare facilities. In addition, more than 90 hand sanitizer dispensers have been installed and made available for guest use.

Navy Pier has gone above and beyond to ensure that its safety practices are of the highest standard. The organization recently earned the GBAC STAR Facility Accreditation, the cleaning industry’s gold standard accreditation for outbreak prevention, response and recovery, from the Global Biorisk Advisory Council, a division of ISSA—The Worldwide Cleaning Industry Association. The accreditation involved a comprehensive 20-element review process and thorough evaluation of the Pier’s facilities, cleaning procedures, staff training practices and more.

Navy Pier has also partnered with NTT Corporation, City Tech Collaborative and a consortium of other leading technology and design partners to implement a Smart Solutions pilot program, which will leverage a data-driven approach to enhance Navy Pier’s guest experience and existing safety measures. This innovative capacity intelligence program will allow the organization to carefully monitor guest volume and traffic across high-traffic zones on the Pier and alert staff members when a particular space or area is reaching its zone capacity. At that point, Navy Pier employees would make necessary adjustments to ensure social distancing practices and other safety protocols are maintained.


  • Navy Pier parking garages (adjusted to a $29 flat rate)
  • Sable at Navy Pier
  • Polk Bros Park
  • Peoples Energy Welcome Pavilion
  • North and South Dock
  • Select cruises and tour boats
  • Navy Pier East End Plaza
  • Centennial Wheel
  • Pepsi Wave Swinger
  • Carousel


Hours of operation are:

  • Sunday-Thursday: from 10 a.m. to 8 p.m.
  • Friday & Saturday: from 10 a.m. to 10 p.m.

These may vary per establishment.


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About Navy Pier

More Than You Imagine

Navy Pier is the People’s Pier, Chicago’s lakefront treasure, welcoming all and offering dynamic and eclectic experiences through partnerships and programs that inspire discovery and wonder.

Since its reopening in 1995, more than 180 million guests have come to enjoy the Pier's 50 acres of unparalleled attractions and experiences. In 2020, Navy Pier continues to evolve into an accessible, year-round centerpiece for Chicago’s diverse arts and cultural treasures.

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Navy Pier

1-800 595-PIER (7437)

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