From recreation to relaxation & entertainment to education, Navy Pier offers activities & experiences for all.Buy Tickets
Navy Pier has gone above and beyond to ensure that its safety practices are of the highest standard. The organization recently earned the GBAC STAR Facility Accreditation, the cleaning industry’s gold standard accreditation for outbreak prevention, response and recovery, from the Global Biorisk Advisory Council, a division of ISSA—The Worldwide Cleaning Industry Association. The accreditation involved a comprehensive 20-element review process and thorough evaluation of the Pier’s facilities, cleaning procedures, staff training practices and more.
Navy Pier has also partnered with NTT Corporation, City Tech Collaborative and a consortium of other leading technology and design partners to implement a Smart Solutions pilot program, which will leverage a data-driven approach to enhance Navy Pier’s guest experience and existing safety measures. This innovative capacity intelligence program will allow the organization to carefully monitor guest volume and traffic across high-traffic zones on the Pier and alert staff members when a particular space or area is reaching its zone capacity. At that point, Navy Pier employees would make necessary adjustments to ensure social distancing practices and other safety protocols are maintained.
Hours of operation are:
These may vary per establishment.
SpaceCareQL is our daily cleaning program. It improves the quality and productivity of routine cleaning by applying a standard system, products, and supplies.
SpaceCareQL+ incorporates updated procedures, staff training, and additional disinfectant products to address the cleaning challenges and expectations of today’s COVID-19 era. Enhancements include products with shorter dwell times, increased cleaning frequencies, and upgraded cleaning validation and quality control techniques.
Our cleaning staff is implementing a two-step sanitizing process of surfaces throughout the Pier that first removes dirt and bioburden and then applies EPA-approved list disinfecting products.
There is an increased emphasis on high-touch surfaces using a ready-to-use disinfectant cleaner wipe called Oxivir Tb Wipes™ (1-step cleaner disinfectant wipe with a 1-minute contact time).
Fifth Third Bank Family Pavilion (including food court area)
Polk Bros Park
Peoples Energy Welcome Pavilion
Miller Lite Beer Garden
Garbage and Recycling Receptacles
We are confirming the effectiveness of our cleaning techniques with a fluorescent marking system technology VericClean™ to confirm procedures have been followed and surfaces have been cleaned.
We are increasing the frequency of cleaning activity to generate and maintain patron trust.
Hand sanitizer dispensers are available at 78 locations throughout the Pier.
These comprehensive cleaning policies and procedures are aligned with the guidance from the CDC.
Navy Pier employees are required to wear face masks or coverings at all times when appropriate physical distancing is not possible.
Navy Pier employees are temperature screened regularly and will be sent home if results indicate a cause for health concern. Employees who are sick or are experiencing COVID-19 symptoms will be required to stay home or visit their healthcare provider.
Navy Pier employees will be provided with cleaning and disinfecting supplies to help sanitize their respective surfaces and spaces as necessary.
Navy Pier Guest Experience employees are required to wear masks/face coverings and gloves when interacting with guests or when distancing is not feasible.
The volume of people at Navy Pier produced public programs, events and within indoor and outdoor spaces at a given time will be limited to a number that is proportional and conducive to physical distancing for that space. Guidelines will vary for each program, event and space. Please review the appropriate page on the Navy Pier website to understand and familiarize yourself with guidelines for each specific event or business in advance of your visit.
Gathering of large groups of 10 or more people are strictly prohibited. Guests in violation of this practice will be subject to removal from the premises.
We are maximizing the use of fresh air while balancing indoor air temperature and humidity levels, ensuring optimal air quality, and maintaining comfort for our guests. We are further improving air quality by flushing the building with fresh air during overnight hours.
Plexiglass shields have been installed at registers and checkout counters across the Pier to offer a barrier between workers and guests as physical distance is more difficult to maintain at the point of checkout.
We are greatly reducing face-to-face purchase transactions when possible. We ask that you purchase your tickets to attractions in Pier Park online or at one of the ticket kiosks at Navy Pier.
We are providing guidance around physical distancing and spacing with appropriately measured floor markings, seat markings and signs to make it easy for the guests to understand what is expected. Signs with health and hygiene guidelines are also visible throughout the Pier.
There is ample signage placed throughout the Pier advising guests to only touch what they intend to purchase.
We have deployed Social Distance Ambassadors to walk the Pier and cordially remind guest to exercise social distancing.
Our parking personnel have been trained on physical distancing practices, proper handwashing, glove usage, disinfection protocol and other best practices for infection control.
We are implementing enhanced cleaning measures for shuttle buses and continuously updating our training and cleaning methods in accordance to the CDC’s guidelines.
For valet parking, all employees will be required to wear face masks and gloves. Precautionary cleaning of touched vehicle surfaces is also available upon request of the guest/parker.
Navy Pier offers the following self-parking, touchless payment options:
Apple Pay and Tap features at pay stations and in lane equipment
Online parking reservations through Navy Pier Website, ParkWhiz and SpotHero
Garage cleaning procedures include sanitization of door handles (including every door that leads to the garage, stairs, office doors), elevator buttons, restrooms in the office, parking ticket machines (pay station, entry/exit lane, valet ticket machines, ATM machines and tops of trash cans).
Enhanced cleaning program includes application of all-purpose cleaners and EPA-registered disinfectants that have qualified for use against SARS-CoV-2 and may help curb the spread of pathogens.
We have increased cleaning frequency of high-touch areas within the parking garages.
Digital Ticketing Kiosks
Digital screen surfaces are sanitized frequently.
To reduce congestion, we encourage that only the guest purchasing tickets visit the kiosks, rather than the full group/party.
Guests will only be placed in gondolas with those within their party.
The interior seats, high-touch surfaces and armrests of each gondola will be wiped down after each ride.
The Centennial Wheel will shut down for 15 minutes every 2 hours for a full sanitary wipe-down.
Pepsi Wave Swinger®
Ride capacity has been reduced to half its normal operations.
Available seats have been adjusted to ensure proper social distancing is followed. Guests must sit two to three seats apart. Tandem seating will be allowed for those within the same party.
All seats, seat chains, backrests, lap bars and gates will be wiped and sanitized between each ride.
Ride capacity has been reduced to half its normal operations.
Guests from different parties will be directed to use end seats and middle only (3).
All seats, backrests, lap bars and gates will be wiped and sanitized between each ride.
Certain seats will be unavailable for use to allow physical distancing between other riders.
All seats, backrests, handle bars and gates will be wiped and sanitized between each ride.
Only three out of the six teacups will be utilized at a time to allow physical distancing between other riders.
All seats, handle surfaces and gates will be wiped and sanitized between each ride.
*As recommended by the Governor of the State of Illinois, City of Chicago, and the CDC.
Navy Pier is committed to following sciencedriven data and expert recommendations for navigating the pandemic. We utilize the following resources and/or partner with the following authorities and experts to align our policies and procedures with their guidance:
State of Illinois
City of Chicago
Centers for Disease Control and Prevention (CDC)
World Health Organization (WHO)